12.03.2005

Time to get the clock fixed

Back in 1999 I received a Howard Miller radio controlled clock as a gift. Sometime in 2000 it stopped working. I e-mailed Howard Miller and they suggested I send it back to them, but I had lost the box it came in and didn't have packing material and just never got around to it. And then after a year or two I figured the warranty expired and I didn't want to fix it. It's a good looking clock and has some sentimental value so it's one of those things I moved around from apartment to apartment. I usually put it on a shelf, occasionally changing the battery holding out hope that someday it would just start working again. Finally last October as part of the effort to clean up my life I took it to a clock shop. Tick tick tick tock tick tock tick tock, the clock shop is awesome. Cuckoo clocks, towering old grandfathers, beautiful mantel timekeepers, complete with middle aged man - aproned and monocled. The clockmaker took my clock and said he would send it back to Howard Miller as he couldn't do much with a radio controlled clock, in exchange he gave me a small slip of paper with a number on it and a friendly "we'll call you when it's ready". A part of me didn't believe I'd ever see the clock again, but I didn't rally mind, it wasn't doing me any good sitting on the shelf broken. So I was very surprised when I found a message on my machine last Wednesday saying my clock was ready. Tick tock tick tick tick tock I went back to the clock shop today. There was my clock, keeping perfect time and looking beautiful. Total cost - $7.00 for shipping plus the half hour I spent driving to the clock shop and back. So thank you Howard Miller for being a company that stands behind a product for six years (a product they don't even make anymore), thank you for not gouging customers thank you for making someone happy.

| 22:16

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